Please contact me for a CV.
Work History
2025 – Present · Thomson Reuters
Senior Manager User Experience - Westlaw
Reimagining Westlaw, the #1 legal research product for the AI Age
2022 – 2024 · Thomson Reuters
Senior Manager User Experience - Practical Law and Checkpoint
Spearheaded an AI-driven UX strategy for legal and tax professionals
2021 – 2022 · Slalom
Principal - UX Design & Strategy
2019 – Present · BrainStation
Lead Educator for Design Thinking, UX & UI Design
2020 – Present · PAY IT FWD
Founder
An online forum for Not-for-Profits to meet their design needs through volunteer activity of a growing community of over 750 diverse creatives
2013 – Present · Sophia Hilton Foundation
Board of Directors
Charitable trust promoting folklore through animation, educational materials and documentaries
2020 – 2021 · Canada Post
Strategy and Service Design Lead & Coach
Applied design thinking to digital transformation through progressively more responsible roles
2019 – 2020 · Canada Post
Group/Portfolio Manager - Consumer Digital Strategy
2018 – 2019 · Canada Post
User Experience Manager, Shipping and Mailing Products
2016 – 2018 · Canada Post
User Experience Manager
2015 – 2017 · IndusOrigin
Founder and Designer
Social venture to empower Artisans, keepers of centuries old handicraft traditions, through global eCommerce
2012 – 2016 · BlueGuru Consulting - Designthinking for Business
Founding Partner
Design thinking consultancy for solving business problems in various areas such as brand development and market research, and user experience design
2013 – 2015 · Thane Direct Marketing
Brand & User Experience Manager
2010 – 2011 · RBC
Consultant, Digital Strategy & Experience
2008 · University of Toronto
Sessional Lecturer
2008 – 2010 · CIBC
User Experience Designer
2007 · Qualcomm
Consultant, User Experience
2006 · Kyocera Wireless
User Experience Research Intern
Degrees
D × B × T [ Design × Business × Technology ]
2009 – 2012 · University of Toronto - Rotman School of Management
MBA
2004 – 2006 · National Institute of Design - Ahmedabad, India
Master of Design
1999 – 2003 · PES University - Bangalore, India
Bachelor of Engineering
Licenses & Certifications
Service Design
2020 · IDEO U
Designing Strategy
Since 2020 · RGD
Certified RGD
Member of Certification Committee
2017 · The School for Social Entrepreneurs (SSE) - Toronto, ON
Fellowship in Social Intrapreneurship
Certificate in Digital Marketing Management
Teaching/Speaking
Hands-On Approach to Service Design Thinking and Implementation: Building better services
2021 · sldnews podcast, Toronto
The Importance of Innovation and Design Thinking for Brands
How to Conduct Effective Remote Design Sprints
2019 – Present · BrainStation, Toronto
Lead Educator for Design Thinking, UX & UI Design
Fireside Chats
2017 · General Assembly, Toronto
Keynote and Lightning Talks
2009 · HCII Conference, San Diego
Juried selection, presentation and publication of the paper
2008 · University of Toronto
Sessional Lecturer