My Process
The case studies illustrate how I have used design thinking process to develop products, services, processes, and strategies.
2021
Disruptive Innovation
2021
Mall in the Mirror
Consumer and Small Business Behavioral Personas
2021
Parcel Locker Service Design
2021
Online Shipping Redesign for Consumer and Business
2021
Mobile App Redesign
2021
Designing Consumer Strategy
2021
Customer Experience Map
2021
Idea to Execution Process Improvement
2021
Canada Post's first Digital Strategy
2021
Post sign-in experience Redesigning
2021
Hold Mail/Forward Mail Redesign
2021
epost Redesign
2021
Returns Design Sprint
Consecutive Design Sprints: Consumer Returns and Merchant Return Policies.
2021
Business Design Project for Target
Project to develop a shopping experience for Target, Canada that will help moms in buying digital entertainment for their consumption and their families.
2015
Entrepreneurship